What I’ve learned about saying no to clients
Saying yes to everyone is how you serve no one well. The three reasons I turn people away now, what saying no actually sounds like, and why it is not rejection.
Saying yes to everyone is how you serve no one well. The three reasons I turn people away now, what saying no actually sounds like, and why it is not rejection.
I didn’t set out to do this. I set out to survive something. Fifteen years on, what I learned is that the quiet was never the point. Somebody stayed in the room.